functionalities

SAlesPerson / agent

• chat - audio - video

• intuitive navigation

• built-in timesheet

• call redirection

• call handoff to mobile device

• sending files to customer

• screen sharing

• HQ presentations

• remote-controlled customer zoom and pan

• in-call notes

• session history and information

• dedicated customer support

• browser-based - no install required

Team leader

• advanced stats and analytics

• agent management

• queue management

• customer waiting screen configuration

• agent timesheet reports

• agent supervision

• sales script configuration

• cloud-based sales/marketing materials library

• call recording

• SLA monitoring

• browser-based - no install required

Customer

• chat - audio - video

• no customer navigation

• dynamic interface - controled by agent

• all popular mobile/PC platforms support

• browser-based - no install required